Shipping
We ship to anywhere in New Zealand.
If you are after Ultraceuticals products please call or email us directly to place your order:
03 4280052 or info@ivyclinic.co.nz
the nitty gritty
dispatch & delivery
Shipping timeframes:
South Island & North Island 2-4 days
2pm cutoff nation wide via NZ post
Please note:
- Once orders are placed, they are not able to be amended or cancelled.
- Shipping times are a guideline and subject to change.
- You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Ivy Clinic's reasonable control.
- Online orders are processed and shipped from Queenstown, New Zealand and so we follow any New Zealand Public Holidays.
costs
North & South Island
standard delivery ~ $11
rural delivery ~ $16
tracking
Once your order is processed, we'll send you an email with your tracking information.
lost or damaged goods
If your order is lost or damaged in transit, please contact us on. 034280052 Monday to Friday 11am — 5pm AEST. If you have not received your order within 3 working days please contact us so we can assist you.
shipping to PO boxes
Yes! We are able to ship to PO boxes and Private Bags. Please note, should your order be oversized a Collection Card will be left inside your PO Box or Private Bag for you to be able to collect your order from your PO Box or Private Bag provider directly. Please ensure when collecting your parcel you bring your Collection Card or Consignment number as well as your photo ID.
